Please note that we do not offer refunds on any ticket purchases, except for the reasons listed below.
All sales on our site are final.
Some of the reasons for this are:
- To avoid fraud
- As an example: Person A purchases tickets from our website and then immediately receives and downloads their tickets. They then request a refund. The tickets are no longer valid, but Person A still has them in their possession. Person A then sells the now invalid tickets to Person B. When Person B attempts to use the tickets at the event, they find out they are invalid and cannot be used.
- There are always no-shows at events
- Within the concert and events industry, there are always no-shows at certain events. This varies widely but can be anywhere from 7% – 25%. This means that we can work very hard to sell out an event, but ticket holders still may not come! We do not offer refunds for a change of mind. This is because it would be impossible to budget for a loss of 25% of our revenue at every event!
We offer refunds in the following scenarios:
- The event has been cancelled.
- PLEASE NOTE: you do not need to contact us if the event has been cancelled. Your refund will be processed automatically.
- The date of the event has been changed.
- The venue for the event has been changed.
- A change of headliner act.
We do not offer refunds in any other circumstances. If you want to request a refund for a change of date, change of venue, or change of headliner, you can do so by emailing us at [email protected].
Please note that the above scenarios only apply to purchases through tickets.codypennington.com. This does not apply to any purchases made through any third-party ticket services. Please contact your ticket provider directly with any questions or concerns.
Your privacy is important to us. It is Cody Pennington Ticket’s policy to respect your privacy regarding any information we may collect from you across our website, https://tickets.codypennington.com, and other sites we own and operate (https://www.codypennington.com, https://shop.codypennington.com)
We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used (please see next paragraphs).
NAME AND ADDRESS
We collect personal information like your name and address through our online forms so that we may sell you tickets to events.
We collect your email address to provide you with important updates on your booked events (for example, if the event is cancelled or there is a change of date/venue). After you attend your event, we also provide you with information on future Cody Pennington events that may interest you. You can unsubscribe from this at any time. Please note: you will not receive updates on your event if you unsubscribe before attending your booked event.
We also use your email address to assist you in making purchases through our website. We do this only if you make a purchase or show an interest in making a purchase through our website.
RETAINING YOUR INFORMATION
We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.
You can request that we delete your stored information at any time and we will comply with this as quickly as is reasonably possible.
We utilize the following services to view how our website is used, to better serve our customers, and to target our advertisements to the people who would be most interested in them:
- Google Analytics
- Google Ads
- Facebook/Meta Ads (including the Meta Pixel)
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.
You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.
Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.
This policy is effective as of 15 November 2022.
Who we are
Our website address is: https://tickets.codypennington.com.
Any information you provide when performing a purchase on this website is only shared with the necessary parties to complete your purchase. This includes our payment processor Stripe. When you make a purchase through our website you will also be signed up to our mailing lists, mainly to provide you with important updates on your events (like if the event is cancelled or changed in some way). You will have the option to unsubscribe from those mailing lists at any time, but you will not receive updates on your event if you do so.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.